Cookies

We use Google Ads to tell people about our free help and to see whether our adverts work. If you choose ‘Allow’ in the notice at the top of the page, Google may set advertising cookies on your device so it can count visits that come from our adverts. We never use them to personalise adverts.

If you choose ‘No, thanks’, no advertising cookies are set. Google may still receive basic information that a page was opened, without cookies, so it can estimate how well our adverts work. Google uses this information under its own privacy policy.

Change your cookie choice

If you choose larger text or a dark or light theme, your browser remembers that choice on your own device. We can’t see it.

If you allow it in the notice at the top of the page, the helper also remembers, only on your device, which answers helped you. We can’t see this, and you can clear it at any time on the helper page. Your choice itself is saved on your device so we don’t ask again.

When a page opens, your browser also connects to: Google Fonts, to load our fonts; the Fundraising Regulator, to show our registration badge; GOV.UK, to show the latest official announcements on our ‘What’s changed’ page; and Google, which runs our Google Ads tag as described above.

Like any website, these services can see your device’s IP address and basic browser details when your browser connects to them. Apart from the Google Ads cookies you can allow or refuse above, they don’t set tracking cookies through our site, and we don’t share anything else about you with them.