Help for people from Ukraine
If you came to the UK because of the war, you don’t have to work everything out alone. We help in Ukrainian and English — for free.
Common questions
Short answers to what people ask us most. Each one links to the official website.
How do I extend my Ukraine visa (UPE)?
If you have Ukraine Permission Extension, you can apply for a further 24 months. Apply within the last 90 days before your current permission ends.
How do I see or prove my immigration status?
Your status is now an eVisa — an online record. Create a free UKVI account to see it, then get a share code to give an employer or landlord.
I have a new passport, address or phone number. Do I need to tell the Home Office?
Yes. Update them in your UKVI account. Out-of-date passport details can cause delays at the border and problems when you prove your status.
I might lose my home. Where do I go?
Contact your local council as soon as possible. In England, the council must help if you are legally homeless or will become homeless within the next 8 weeks.
How do I register with a doctor (GP)?
Anyone in England can register with a GP. You don’t need proof of address, immigration status, ID or an NHS number. If a surgery refuses, it must write to you within 14 days explaining why.
How do I get a school place for my child?
Apply through your local council. If you’ve just arrived, contact the council’s school admissions team — children can join a school during the year too.
Will my diploma or degree be recognised in the UK?
UK ENIC, the official national agency, can give you a Statement of Comparability showing how your qualification compares to UK ones. There is a fee. Employers and universities make the final decision.
Your visa and staying in the UK
Many people on Ukraine schemes now need to apply to the Ukraine Permission Extension scheme. The rules change from time to time, and getting it wrong can be stressful.
If you already have UPE, you can apply for a further 24 months up to 90 days before it ends. Time on the Ukraine schemes does not count towards settlement.
- We explain in plain language how the scheme works
- We help you find the official guidance on GOV.UK
- We connect you with a qualified, regulated adviser for advice on your own case
- We help you set up your free UKVI account and see your eVisa
Good to knowWe don’t give immigration legal advice ourselves — in the UK only regulated advisers can. That rule is there to protect you.
Housing
Moving out of a host family, renting for the first time, or getting a worrying letter from the council can feel overwhelming.
- Applying to the council if you might lose your home
- Understanding tenancy agreements, deposits and repairs
- Coming with you to council appointments
Good to knowIf you might lose your home, contact the council as early as possible — as soon as you know. We can help you do it.
New in 2026Since 1 May 2026, private landlords in England can no longer use Section 21 ‘no-fault’ evictions. They need a legal reason to ask you to leave.
Health
Everyone in England can register with a GP. You don’t need proof of address or immigration status to do it. You can also ask the surgery for a free interpreter.
- Registering with a GP
- Booking appointments and understanding letters from the hospital
- An interpreter for your appointment
Children and school
Children in the UK have the right to a school place. For state schools, you apply through your local council.
- Finding and applying for a school place
- Understanding letters from the school
- Speaking to the school alongside you
Work, money and benefits
- Understanding your contract and payslip
- Universal Credit and other benefit letters
- English classes and courses that help you find work
Didn’t find your answer?
Most answers are in UACT Help, with links to the official websites. If you still need help, call or email us — free, in Ukrainian and English.